"One of the best hotel management college in eastern India. Required fields are marked *. On the other hand, manager is leading the front office staff in delivering hospitality. – The group rooming list must be provided before the group’s arrival as groups tend to move together in terms of arrival, departure, sightseeing tour, and meals. However, sometimes, the arrival of a crew and the departure of another crew from the same airline may overlap. Group rooming lists enable the department to organize their work and have the group’s rooms ready on time. (Bardi J.A 2003 ) also dealing with the other department, Account or sales marketing department,housekeeping department etc. Within the rooms division, housekeeping's primary communications are with the front office department, specifically with the front desk area. Normally these services are given on complementary basis depending on the policy of the hotel. The housekeeping personnel should inform the front office about any unusual circumstances that may indicate a violation of security for the hotel guest. Housekeeping is like a center of circle in a wheel maintaining close contacts directly or indirectly with all the major departments of hotel. Very nice… I really like your blog. Your blog regarding housekeeping is very useful. The housekeeping department prepares an occupancy report, which is sent to the front office department where it is tallied with room status record of front desk. Housekeeping co-ordinates with the personal department for recruitment of staff, issuing of identity cards lockers promotion, confirmation and other facilities. Floor supervisors ->Housekeeping desk attendant ->Front office OR phone code HK Report of any problems found when cleaning the room CONCLUSION Pre-arrival Expected arrivals and Some of this communication is conveyed by relaying messages and providing accurate information on transfers, which are forms used to communicate a charge to a guest’s account. I believe there are many more pleasurable opportunities ahead for individuals that looked at your site.offshore safety course in chennai, Thank you a lot for providing individuals with a very spectacular possibility to read critical reviews from this site.industrial safety course in chennai, thank u alot for ur good works hoping that i too will like to take part in hotels services, thanks for the useful article glad it was really helpfulHousekeeping Services in Chennai. Housekeeping has to ensure that the clean linen is issued to the guest room restaurant and health club. I can see myself being transformed into a hard working and smart hotelier. As soon as the guest depart, the front office informs the housekeeping via telephone or computer and reports how many rooms have been vacated, so that housekeeping can take over and clean and repair any furniture as may be necessary. The laundry has to supply clean linens to the housekeeping department time to time in order to run the operation smoothly. Front office communication also will include interdepartmental communications. Housekeeping Staff Uniforms: Housekeeping is the mirror for any hotel that’s why front office staff uniforms should need to … Such information may help other departments in providing the best service to guests throughout the different stages of the guest cycle. The housekeeping and front office department also coordinate with each other for other important information which require special attention like VIPs in house: this information is essential so that the staff can take a little extra care and keener precautions in cleaning and supervising VIP rooms. Glad I saw your post and I will surely refer this to my friend. Who is in-charge doing the forms or report for the guest? The room acts as a nerve system center for the coordination and communication with the front office and other departments. The moment a housekeeping personnel detects a problem that requires attention from maintenance, she/he calls the housekeeping control desk, stating the nature of the problem, the kind of assistance required, and the location where it is required. I have read all your posts and all are very informative. The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. A room status discrepancy is a situation in which the housekeeping department’s description of a room m’s status differs from the room status information being used by the front office to assign guestrooms. It is also important to intimate room changes, so that items left behind by guest may be handed over. Guest may be defined as ‘provision of a clean, comfortable, … office. Company in Chennai needed for the provision of clean uniforms to its.... Co-Relation is necessary with the assistance of efficient methods of communication is if. The above communications, the arrival of a clean, comfortable, … front office generally exchanges information with in... By front office about any amenities is initiated at the front office should intimate with the personal for. 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