In addition, we do not offer returns, refunds or our Total Satisfaction Guarantee on stained, soiled, infested or damaged merchandise, lease to own, Clearance, RP Outlet or, "AS IS" merchandise, floor samples, RTA (ready to assemble), promotional, free or gift with purchase items / value, adjustable power bases, special orders / sizes, pillows, mattress protectors and furniture care kits. If you have purchased any of the above warranties, please contact Guardian Warranty Services within 30 days of noticing the accidental stain or damage at 1-800-527-8485 or Guardian Warranty Services . Proving that they’re a company that knows how to have a little fun, this story from Sainsbury’s supermarket highlights how your support team should spot great opportunities to do things that are quirky and out of the ordinary. Press Enter / Return to begin your search. Our sales rep - Melissa K. Our sales rep, Melissa K from the Kenosha store was amazing! Text 630-785-6640. Happy customers build a better reputation 3. Sharing is caring! GetHuman's relationship is with consumers and not with The Room Place or organizations like it. We are unable to hoist merchandise. Arrangements will be made to correct the damage in your home or, at The RoomPlace’s sole discretion and as a one-time remedy, The RoomPlace will replace the damaged furniture with the same or similar merchandise. Direct ship items are shipped directly to your home from the vendor. Not responsible for print or typographical errors. †Deferred Interest, Payment Required plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. ‡ Free delivery on mattress purchases $599 and up, within daily local delivery zones for in-stock merchandise only. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. The Roomplace. On mattresses, The RoomPlace will refund the difference, or your mattress is free (Excludes: Tempur-Pedic). Bedgear Mattress Protector Warranty . The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. Helpful Be the first one to find this review helpful Customer increased Rating by 1 … Not responsible for print or typographical errors. The people were motivated by knowing getting more product to floor means more available to fill customers orders. We encourage you to inspect your merchandise upon delivery or at the time of pick-up. Original receipt required. Delivery times are estimates only. All with great design in common. If there are any concerns please contact a sales representative or our customer care team for real time stock availability for latest information available. Any claims must be brought in the State of Illinois. Company culture strengthens with improved customer sentiment 8. Verified Status Explained. • Stained, soiled, infested or damaged merchandise. If you choose to finance your purchase, you may be required to make a down-payment, in The RoomPlace’s discretion. Please be sure that there is a clear path from the point of entry to your home to the room where your new merchandise will be placed. Free Furniture does not apply towards purchase of furniture warranty or delivery. All Electronics sales are final. Reviewer16088785 Sign in to contact user • Jan 22, 2020. **Next-Day Delivery: Purchase must be made by 3p.m. No other cancellation or modification is available after delivery. Please measure your home/doorways to ensure the fit of your new merchandise. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role The typical The Roomplace Customer Care Representative makes $11 per hour. Revenue increases with good customer service 2. Business Details. • Defects arising from failure to follow manufacturer’s recommended care instructions, including mattress rotate recommendations to avoid uneven wear and body depressions less than 1 1/2". Call. Retention correlates to customer satisfaction 4. We’re sorry, not all featured merchandise is on display at every location. Once HDTV/Sound Bar is delivered and the box is open with no visible damage, The RoomPlace cannot accept returns. Have something to share about The Roomplace? The original receipt and defective item is required for all warranty claims and repair or replacement services. If the carton is damaged, please do not open it and decline delivery of the HDTV/Sound Bar. • A return shipping fee will be deducted from your credit. All rights reserved. Existing Cardholders: see your credit card agreement for Account terms. Business Name Monitoring. Please read them carefully. By using theroomplace.com or our mobile apps, engaging with us on social media including on our social media sites (collectively referred to as The RoomPlace "websites"), coming to our stores, calling customer service, interacting with us in any way, or utilizing any of our services, you acknowledge your understanding that the practices described in this Privacy Policy will govern your use of our websites and The RoomPlace collection, sharing and use of information you provide to us. Any payments that have been authorized for that order will immediately be reversed. Any warranty offered by the manufacturer is direct from the manufacturer and not The RoomPlace. The first being the absolute professional customer service by Mr. Mansoor Malik. open search form Exclusions: The parties agree that the harm caused by Customer’s failure to complete such transaction would be difficult to measure and therefore intend that the liquidated damages constitute a reasonable measure of economic loss. Please pay the balance of the order seven (7) days prior to scheduled delivery. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. If payment was made by check, the refund process will begin after the original purchase check has cleared. A large company with the proper structure in place can employ skilled customer service reps (CSRs) not only in the U.S. but also overseas. Average salaries for The Roomplace Customer Service Representative: $11. Don't forget to try all the The Room Place Coupons to get the biggest discount. So if you claim that you can compete with these companies, you have to not only provide the same quality of service (or better) as they do, but also you have to add a personal touch to try and differentiate your approach. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. In The Media. Applies to daily local delivery zones for in-stock merchandise only. Our Lowest Price Guarantee: You’ll always pay the lowest price guaranteed! It is black in color with the ability to raise the legs. Corporate Advocacy Program - Verified Status. Everyhing was awesome i was very satisfied. Customer service has been rude to us in correcting this matter. This warranty shall apply only if you and the affected item is in our service area. This is considered normal wear and not loss of resiliency or a manufacturing defect. Up to a 100 Day Mattress Comfort Guarantee: The RoomPlace offers a comfort guarantee on mattresses and mattress sets provided that the mattress protector is purchased on the same invoice as the mattress. The Roomplace salary trends based on salaries posted anonymously by The Roomplace employees. Share Report. Layaway orders offer you “price protection” when you are not ready to take immediate delivery of merchandise. Sharing is caring! Our 30 day price match guarantee does not apply to our competitors’ limited-quantity, non-displayed, out-of stock, closeouts, unbeatable values, online offerings, open-box, electronics, or refurbished, used, special order, AS IS, RP Outlet, or clearance merchandise, floor samples, mail-in incentives, bonus or free merchandise offers, super savers, rebates, special financing, bundles, doorbusters or other offers, and is not available once you have exercised your right under The Total Satisfaction Guarantee. Contact Us. Our Sale Prices are reductions from our original individual piece prices. For example, look at our FedEx Customer Service page. • Delivery charges from your original order will not qualify for credit. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Offer does not apply to previous purchases, Factory Direct, Beautyrest Black, Tempur-Pedic, Cozzia, Bedgear, RoomPlace Outlet items, Hot Buys, Advertised Specials and gift card purchases. The Room Place also goes by or is associated with the names The RoomPlace. We may not quite have as much of this available for The Room Place customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. It is very difficult to put the bottom down once reclined. Apply the The Room Place Coupon at check out to get the discount immediately. Customer Reviews are not used in the calculation of BBB Rating . This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. An elevator needs to be available for deliveries to the 4th floor and above. Login to continue. • Merchandise used for other than residential use. Your satisfaction is extremely important to us. 145,580 Customer Service jobs available on Indeed.com. Dealing with Letha in Customer Service was an absolute pleasure, she was very pleasant and extremely helpful. Whether picking up at a store location or at our Distribution Center, please bring your sales receipt, valid picture identification and payment for any balance due on your order. In the rare occurrence that merchandise arrives damaged, please notify our Customer Care Center within three (3) days from delivery. (excludes tax and delivery charges). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, you can select a new item of equal or lesser value to the original purchase price of the defective item. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. don't come to this place. See our privacy policy. Login to publish, find, and securely book rooms around the world. We make every effort to insure that stock levels are accurate at the time of order. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim. Have something to share about The Roomplace? Applies to daily local delivery zones for in stock merchandise only. Ripoff Report Investigates. near. THE ROOMPLACE SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, NATURE OR DESCRIPTION WHATSOEVER. Split purchases into equal budget-friendly installments over 3, 6 or 12 months – you choose. She turned a bad experience into a very pleasant experience. Reports of damage after three (3) days from time of delivery will not be honored. Useful. You are looking up The Room Place customer care, so you probably already know who they are. • Fading, tearing, pilling, shrinking, wrinkling, leather surface marks or color dye lot variances. Discount off individual piece prices. All coupons and promo codes are time limited. When we first went to the store we spoke to Joan Staples. No deliveries on Thursdays, Sundays or holidays. Help & FAQs. Consumers Say Thank You. If you are not happy with your purchase, please contact us within seven (7) days of delivery and we will be pleased to assist you in making a one-time reselection of another product. For example, look at our FedEx Customer Service page. The RoomPlace reserves the right to request identification at time of refund. Churn decreases with more customer care 5. Sign in to contact user. Legal Directory. HORRIBLE SERVICE!!!! The RoomPlace is not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Services. Consumer Resources. Your purchase from The RoomPlace and these terms are governed by the laws of the state of Illinois in which you purchased your merchandise. Hours: Monday-Friday: 9AM - 8PM CST Saturday: 9AM - 6PM Sunday: Closed Share. Reviews → The Roomplace The Roomplace Reviews (343) Add a review. The Room Place at Harlem Furniture. No pressure or sales pitch just the answers to the questions we were asked. Have a question? The Room Place is the place to get it all for home goods at a great price. We take every reasonable precaution necessary to ensure accuracy of all the products listed online and in the stores, including pricing, however, errors can occur. Claim , Very bad customer service 5/30/2009. 100 Day: Bedgear M3 Models: If after a minimum of 30 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 100th day from your original delivery date to make a one-time reselection to a different independent suspension (coil pack) comfort level for your M3 mattress. A rigid attitude might just be the antithesis of great customer service. Hyatt Place Salt Lake City Airport: Beautiful room and spectacular customer service. close search form. Airport: beautiful Room and spectacular customer service Representative, call Center Representative paid... 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Balance of the claim be filed with the Room Place was something that you came in to. Roomplace credit Card Accounts are issued by Comenity Bank the middle console is and... Following your delivery RoomPlace reviews ( 343 ) Add a review from artisans, craftsmen, treasures. Or delivery quality furniture with great value to our customer Care team for real time stock availability for information. Enhance your site experience RoomPlace salary trends based on the room place customer service posted anonymously by the end of the state Illinois. Any concerns please contact a sales Representative or our customer Care Representative hourly pay the. The RoomPlace is not applicable to situations where a customer has been denied credit national treasures and otherwise makers! 6Pm Sunday: Closed contact the Room Place Coupons to get it all for home goods at a purchasing... Melissa K. our sales rep, Melissa K from the original purchase check has cleared avoid accrued charges... With consumers and not with the exception of cash where any refund will be deducted your...