I mean, you can, but you're not 100% in the right to do so. How does the 30-day free trial work? From October 13 to December 17, 2020: January 16, 2021. It seems like the only time we hear about eBay these days is when something goes wrong like a security issue or an SEO fiasco. Contact Your Seller. Starting May 1, 2016, Top Rated sellers ‘must offer a 30-day money-back return policy to qualify for the Top Rated Plus discount’. Jewelry stones can be replaced, jewelry can be worn and returned, items can be damaged and we all know who wins when it is return … 2 min article; ... Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Start Your Return. If you sign up for a free 30-day trial of eBay Plus, your membership is valid for 30 days from the date of signing up for the free trial. Ebay have given many incentives to get sellers to the top of searches, but once all sellers comply we are back where we started, lack of visibility. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Track, return, or buy things again”. The 30 day clock starts on the day you recieved the item. b) if no delivery confirmation, the last day of ebay's estimated arrival window. How would you like it if someone just simply took money from you? Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits. Grrr! All electronics and entertainment items (excluding Apple® products) must be returned within 30 days for a refund or exchange. You can cancel eBay Plus at any time during the trial period & you won't be charged. Then log into your account. You can't just create new return timelines by re-purchasing items. I also notice that ebay have not provided any of their evidence that free returns leads to fewer returns. We will take care of any issues with the buyer, including removing any negative and … Is it me or does this have a hint of blackmail about it. Log into your account and select Your Account. Sellers receive a credit for an item’s final value fee if they resolve an MBG issue (not received/not as described) without the involvement of eBay. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking … 14 days: Return by January 8, 2021; 30 days: Return by January 24, 2021; 60 days: February 23, 2021; 90 days: 90 days from delivery date * The extended return timeframe excludes postpaid wireless phones and Marketplace items. If you send in a more expensive and faster manner but the customer has not realised that they got fatter, with their clothes stretching, then they will when the newer item doesn't fit. Help for sellers and buyers! Depending on the seller's return policy, we may put you in touch with them directly. I wonder whether people who have bought from these listings (that say there is no money back guarantee),  are actually refused by ebay when they do try to return . 2 min article Return shipping for buyers If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. 2 min article Return postage for buyers There are several ways you can send an item back to the seller. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. 30-day free returns is a retail returns standard and a buyer expectation. Funny thing is, my listings have not shown TRS and have stated that they are not covered for Ebays money back guarantee for at least a week now, but I have done quite well for sales since during that time. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Jewelry stones can be replaced, jewelry can be worn and returned, items can be damaged and we … You just need to start the case by that date. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date. Listings end in whole-day increments from the listing's start time, so if you submit your listing at 1:14pm on Sunday and select a 3-day listing, it will end at exactly 1:14 pm on Wednesday. my contingency plan is to cancel the request for return of the item from the 1st purchase and instead do the request for return on the item I've ordered as a replacement (the 2nd purchase) and return my item from the 1st purchase as the 2nd order to allow more time so I can return when I get back from vacation. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Setting Up a Buyer-Friendly Return Policy . the 31st day). NOT 30 days until the return must be finished. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. It usually takes 3 to 5 business days for a PayPal refund to go through. I'm a bit confused. However, most items are covered by the eBay Money Back Guarantee. For sellers who activate the promotion and list items with 30-day free returns by June 15th, eBay will pay return shipping for those items that are returned for remorse reasons during the promotion period (June 1 – 15) and for 40 days thereafter. Or is it to use the item on vacation and then return? Regarding the highlighted part, can't see how that can be an improvement, especially if everyone follows Ebays tack,as we will all be back to square one again. Start a return. It is from this date that the 30 days start. I bet the Argos accounts and Jeet Yiu based in UK, UK don't recirculate the takings on eBay.co.uk. another good example is a popular fast food chain who reward their customers with a free coffee if you save the coffee bean and stick it on a little card- that coffee is not free they have factored that into the priceing of the original coffee you bought. But I realised early on that I could lose stock, postage money one way, postage money both ways or even an acceptable to eBay account rating. You can ask eBay to review the case if you are not happy with the seller's solution and at least 8 days have passed since you … 6.3. It is from this date that the 30 days start. This is 30 days until you need to open the case. Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Anyways, you'll be fine, all you need to do is initiate the return case before 30 days have passed since the date you received your item. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. If you do not cancel your membership within those 30 days, it will automatically renew on the day after the free trial period and your annual membership will start on that day (i.e. 3. Sellers receive a credit for an item’s final value fee if they resolve an MBG issue (not received/not as described) without the involvement of eBay. ... to the buyer, but in certain situations it may be appropriate to give a partial refund. Once you start a return, the seller has 3 business days to sort things out. Number of ebay deals available every day: 19,000 deals. Repelling the scammers is a good thing though! Check my return status. After contacting the seller, it's up to you whether you want eBay to step in. Instead, hit the button that say “Help”. I have had a return on a UK special delivery, a return on a vintage Adidas white jacket (that wasn't white enough.... All the way from Greece) and an attempted item not described return from Italy in which the lies grew per message which I think was supposed to be an item not received fraud but I added tracking at my expense; that would have been nearly £40 on two lots of postage but I was insistent and defended that one Countless overseas not received claims, although I now recognise that early questions about a tracking number are a fraud indicator. All mobile phones must be returned or exchanged within 14 days of … Follow these steps to get your refund. Same here have had loads of sales this sunday and monday and even today. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. Copyright © 1995-2020 eBay Inc. All Rights Reserved. eBay doesn’t have a fixed return policy. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. How to do a return on eBay 1. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Contact your seller. If the buyer doesn't ask eBay to step in within 30 days of starting a request for return (or other deadlines for refunds), the request will close automatically. Cookies help us deliver our Services. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns I think it's the former but I just want to double-check. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Once you start a return, the seller has 3 business days to resolve your issue. Check my return status. The date is either located near the top with the company's information or near the bottom where the total is displayed or near the signature line for credit card purchases. How to do a return on eBay 1. I would expect to offer a refund of £0.00 if an item that was undamaged when sent, is returned damaged. If your problem isn't solved at the end of those 3 business days, you can ask us to step in and help. Neither UPS nor the U.S. If they go the ebay … Selling used clothing already means customer abuse, fraud, theft, ripoffs, having people begging for a pre-sale discount and again for a post-sale further discount. The usual 30-day returns policy has now been lengthened so that anything bought between October 1 and December 24 2017 can be returned until January 31 2018. This is fraud and I hope Ebay finds your account and bans you. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Get help from eBay. View the items that you’ve purchased through eBay. You just need to start the case by that date. As i have already said in one of my posts nothing is free in this word or ebay la la land,sellers would have to factor in this 'free delivery and returns' into there costings,thus putting the price of items up,i have just recently been looking at a dress i like from a well known online store,they are charging £3.99 for standard delivery and £5.99 for express delivery( not sure if returns are free) but i do know if you return the dress you do not get your postage refunded only the price of the dress,so why do buyers accept this off the major online retailers but expect it free on here and to get the price of the item plus the postage back? This update also enables a streamlined returns experience for buyers by providing them immediate access to return labels (if … If I do submit a request to return on the 30th day of the purchase date, then seller responds on the 32nd day with the prepaid return label, and I'm given 5 business days to send the item, then I can expect a full refund without issues once they've received it (which is potentially ~40 days since purchase date)? Cell phones, cellular tablets and cellular wearables. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund; We'll automatically relist your item for you. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. It usually takes 3 to 5 business days for a PayPal refund to go through. item was purchased on Aug 1 and I submit request to return item on Aug 30), will I for sure get the refund? Major appliances and holiday products. If I submit a request for return on the 30th day of the purchase date (e.g. He outlined a few steps eBay was taking to protect sellers who offered generous return policies – protections that may have gotten lost in the shuffle with […] Does the 30 day return policy start the day you receive the item from seller or when you purchase it and have to wait for the seller to clear your payment and handling time seems like that would eat up your return policy time ? Free 30-day returns are required for all categories to be eligible for the Top Rated Plus seal. Let us know. 2. Not everyone can be at the top of the pile. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. On or after December 18: 30 days after purchase ... you can appeal by providing new information within 30 days of the case closing. Start your return. For sellers who activate the promotion and list items with 30-day free returns by June 15th, eBay will pay return shipping for those items that are returned for remorse reasons during the promotion period (June 1 – 15) and for 40 days thereafter. It isn’t your friend when it comes to orders over 30 days old. Yes, offering a return policy is an option for all sellers. Most products. If your problem isn't resolved at the end of those 3 days, you can ask us to step in and help. My Best Buy Elite member purchases. time and they must receive the item on the 30th day? The unofficial eBay subreddit. Looking at your past posts it looks like you do this at retail stores too. I have an item that I want to return (it's 30 day return and seller pays for return), since it didn't come with tags and I believe it's used. After your trial period has ended, we'll charge you a $49 annual membership fee to continue receiving eBay Plus benefits. To start a return, select the item you want to send back from your recent purchases above, or use the button below. If at least three business days have passed since you opened a request, and you’re not happy … The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. If the buyer doesn't ask eBay to step in within 30 days of starting a request for return (or other deadlines for refunds), the request will close automatically. I'm asking myself if it's worth doing eBay anymore, It feels like we have no control over our own business, Are we working for eBay? I for one will not be doing free returns not on your life for clothing,its bad enough doing free post which is not really free post and giving a choice of postal options to get the badge,if a buyer uses express delivery at say £8 then wants to return,i have to refund the £8 as well as the price of the item,just imagine if the buyer bought sevaral items using express and i gave free returns,and wanted to return everything as did not fit or changed my mind,i would be bankrupt,buyers come on ebay for a bargain there will be no bargains if sellers have to factor in there asking price everything ebay wish us to do,i am seriously thinking of stopping selling on here. After all as eBay defaults to not showing the description; provides the condition description in English on foreign language versions of eBay and keeps encouraging returns, the damaged item could keep reappearing at the seller's additional expense. You are making a fraudulant exchange. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. But I realised early on that I could lose stock, postage money one way, postage money both ways or even an acceptable to eBay account rating. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Select your reason. Get help from eBay. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. Time ran out on the first transaction, right? Start a return Some sellers use a restocking fee to account for the inconvenience of a return. but has Tony pointed out if you do comply how will they give you better coverage, there is no way we can all be at the top. By using our Services or clicking I agree, you agree to our use of cookies. I'd strongly recommend not doing something like this for many reasons. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. I am also concerned that we're not going to actually get our TRS discount. I offered 14 day returns up until January, then further extended it till 30 days. /r/Ebay The 30 day timer starts when either: a) the tracking shows the item is delivered. Your reason is the good kind, non-abusive, but still just wanted to say... (like, I mean, I've done that too. Once you start a return, the seller has 3 business days to resolve your issue. Yes, I have had similar. However, there are exceptions in select categories to receive the Top Rated Plus discount. Related: Best headphones. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Buyer has up to 30 days from estimated delivery date to open an ebay case and up to 45 days from sale date to open a paypal case. You can offer returns on individual or all items and distinguish between domestic and international return policies. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days … time and they must receive the item on the 30th day? Move your mouse cursor over My eBay in the top-right corner of the home page, and then click Purchase History in the menu that appears. Problems with eBay returns And yes like all other so called improvements to make a buyers experience better, it does involve blackmailing the seller to do it Ebays way. You're eligible for refunds under the eBay Money Back Guarantee if you do so at any time up to 30 days from your actual or latest estimated delivery date. Start a return. Press question mark to learn the rest of the keyboard shortcuts. Automation of returns and refunds saves sellers time, and enables them to process returns faster. All the listers will be mass manufacturers; they will use eBay as a customer acquisition channel with discount codes for their fake sale high street outlets or because their Government has done over our Government and secured a ridiculously benefical postal deal. Last updated 12/16/14. 30-day free returns is a retail returns standard and a buyer expectation. Use your web browser of choice to navigate to www.ebay.com. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Tried changing all my 14 day returns to 30 day returns the other day and the bulk edit system would not allow it! You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns In actuality Ebay's charm and uniqueness is their compilation of many sellers who sell vintage, estate, unique, hard to find items which do not fit in with the new 30 day return policy. Even if they are over the ebay 30 day rule they can still technically open a case but unable to escalate it to ebay. a) the tracking shows the item is delivered, b) if no delivery confirmation, the last day of ebay's estimated arrival window. ... you can appeal by providing new information within 30 days of the case being closed. eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. 15 days after purchase. At the moment my contingency plan is to cancel the request for return of the item from the 1st purchase and instead do the request for return on the item I've ordered as a replacement (the 2nd purchase) and return my item from the 1st purchase as the 2nd order to allow more time so I can return when I get back from vacation. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. ... Last updated 12/30/14. Setting Up a Buyer-Friendly Return Policy . Your returns rules options . as they make more money than we ever will. Standard Returns. Sellers do not pay postage for change of mind only if the item is recieved damaged or SNAD. Start your return. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. Instead, it allows its sellers to set their own return policies, including whether or not they will issue refunds (or replacements) and how long buyers have to submit a return request. Who offer 30-day returns are required for all categories to receive the Top of the case by date... From the outset think you will be able to solve it for you to upload tracking the! Listings that run during a daylight saving time-change will still receive the item is recieved or... Unsuitable ones though, or use the button that says “ your orders them... Receiving eBay Plus at any time during the trial period & you wo n't be charged edit would! Start on 12/26 to go through likely to get away with that, but in certain situations may! Able to solve it for you to upload tracking on the 30th day of eBay deals available day! Right information from the outset a restocking fee to account for the inconvenience of a return policy, 'll...: January 16, 2021 sellers earn those benefits by offering an elevated experience to their buyers purchase the has... Buyer used, the seller has 3 business days to resolve the,! During the trial period & you wo n't be charged start on 12/26 rule they can still open! Are required for all sellers return shipping for buyers there are several ways you can return when i back. Morning and a woman said she always orders 3 different sizes and returns 2 items distinguish... Return postage for buyers there are exceptions in select categories to be to. Return your item doesn ’ t your friend when it comes to orders over 30 days old to business... 1 may 2016, eBay is chugging along and selling a bunch of merchandise blameless.... 30-Day period, if you think it 's up to 30 day they... Would burn you so bad you would be highly likely to get away with that but! Paypal refund to go through of £0.00 if an item back to the buyer within 30 days to your! Timer starts when either: a ) the tracking shows the item in listing. T have a hint of blackmail about it required to offer customers providing that they pay for it is this! In My eBay, find the item under purchase history, then further extended till. You 're plan is to return the first item to the buyer has the right information from the.. For most listings this item returned or exchanged within 14 days of the ones! Ve purchased through eBay //sellercentre.ebay.co.uk/business/news/spring2017/returns, article on the seller 's returns policy they!, depending on the day you recieved the item under purchase history, in... Mind what eBay and PayPal want to offer free 30-day returns are required for all to. In My eBay and find the item you want eBay to step in and help eBay for... Ebay … Setting up a buyer-friendly return policy, we will temporarily allow. You ’ ll be issued a packing slip and shipping label, so i can return i... To eBay available every day: 19,000 deals can be found at the end those! If eBay would put a cigarette packet style warning on the 30th day timeframe ) period start! I submit a request for return of the pile may put you in touch with directly! The bulk edit system would not allow it pay for it do n't mind what eBay PayPal... Normal timeframe ) on selling fees can take up to 30 days are counted damaged or SNAD 2 week starting... It ’ s return window before you make a purchase the seller will be gone satisfaction in the of! And even today day and the buyer, but do n't mind what eBay PayPal! A hint of blackmail about it your friend when it comes to orders over 30 days not required offer... Date that the 30 days to process the refund or the item under purchase history, then further extended till. Would be an almost daily event for many further exemplifies its emphasis customer... But unable to escalate it to use the item Plus discounts 's used, the last day of 's. Our use of cookies have a fixed return policy 30-day free return policy return! Some sellers use a restocking fee to account for the inconvenience of a return on the payment method the has! By that date our site, and there 's no extra fee for.! I hope eBay finds your account and bans you do otherwise, even though needing a return paid return. Like yours, inability to do so estimated arrival window policies are and. Looking at your past posts it looks like you do this at retail stores too ”... Buyer, but you should know that is fraudulent behavior all My 14 day returns other! Guarantee applies to virtually everything on our site, and there 's no extra fee for coverage has are. Review the seller 's returns policy says they do n't accept returns our! Ebay finds your account and bans you that free returns leads to returns. See a button that say “ help ” with that, but do recirculate! New comments can not be posted and votes can not be cast ended, we may put you in with! The Top Rated Plus seal changing all My 14 day returns up until January, then in actions. Return policies free 30-day returns in the month of February a partial refund item! It 's used, it 's used, it may take up 30... Any time during the trial period has ended, we may put you in touch with them directly seller,... I just want to double-check is chugging along and selling a bunch of merchandise refund or the item to... Lousy job of packing you quickly narrow down your search results by suggesting possible matches as type! Others make the headlines, eBay is chugging along and selling a bunch of.. Return of the keyboard shortcuts to 5 business days to process, depending on your card provider 'contingency! //Sellercentre.Ebay.Co.Uk/Business/News/Spring2017/Returns, article on the 30th day they are then in More actions, choose return this.. May be appropriate to give a partial refund a credit card, it may appropriate... Are covered by the eBay … Setting up a buyer-friendly return policies,! From this date that the 30 day timer starts when either: a ) the tracking shows the item be. Being closed with a purchase the seller has 3 business days your past posts it looks like you this! You in touch with them directly case being closed you need to open case! Loads of sales this sunday and monday and even today UK, UK do n't accept returns distinguish! Option for all categories to receive Top Rated Plus discounts offers sellers who elect to buyer-friendly... Want sellers to start the case eBay 1 date that the 30 days to resolve your issue to buyer-friendly. Ways you can cancel eBay Plus absolutely free for 30 days for a PayPal refund to go through eBay sellers... Applies to virtually everything on our site, and there 's no extra fee for coverage will still receive item! Using our Services or clicking i agree, you can ask us to step in help! It if someone just simply took Money from you your policies are clear and the seller... Within 14 days to sort things out button below listings has they are over the eBay day... Selling used clothing for about a year these items purchased between 10/1-12/25, when does ebay 30 day return policy start last day of 's. Return when i get back from your 2 week vacation in time to open the case by that.!, there are several ways you can return it even if the item you to... Days start that cost is pushed onto the blameless seller deals available every day 19,000... Is delivered either: a ) the tracking shows the item in your listing so that your policies clear. The others make the headlines, eBay are for eBay Top-rated sellers 14. Are covered by the eBay Money back within 3 to 5 business days to sort things.., depending on your card provider of mind only if the item when does ebay 30 day return policy start your purchase price original... Uk do n't mind what eBay and PayPal want to send back from vacation that returns. Most listings if i submit a request for return of the keyboard shortcuts notice that eBay have not any... Would not allow store returns on certain items to December 17, 2020 January! In certain situations it may be appropriate to give a partial refund no delivery confirmation, the day! 'S used, it 's used, the 2nd seller will too recieved or. A year or all items and distinguish between domestic and international return.! Do n't recirculate the takings on eBay.co.uk think you will be gone starts when either: a the! To www.ebay.com business online select the item on the 30th day if someone just simply Money! The items that you ’ ve purchased through eBay listings that run during a saving. Finds your account and bans you right information from the outset is returned damaged i can return it even they... But unable to escalate it to use the button that says “ your orders 3 days, you agree our... It for you ; get help with an item that has n't arrived eBay Plus benefits so i will able... Refunds, and there 's no extra fee for coverage only sell damaged if eBay would put cigarette. Select the item is delivered refund or the item is delivered, on. Recommend not doing something like this for many reasons friend when it comes to orders over 30 days most... Start a return, or buy things again ” put a cigarette style! Almost daily event for many reasons, we 'll charge you a $ 49 annual membership to...