The first step is to contact the member through … Due to the pandemic and the peak of election mail the packages were significantly delayed. I did open a case about returning the item, but since the seller accepted the return (but won't pay for shipping), eBay marks it resolved between me and the seller. So finally the seller after buying and keeping a non working GPU(Apparently) he bought off me 29 days later has finally posted the item for return. How a Simple Tag Can Help Sellers Fight Returns Abuse. When requesting a return on an item, buyers are asked to select a reason for their return. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. What do you mean file a complaint? This can help you qualify for Top Rated Plus and attract more buyers. The receipt seems to come from Switzerland not China as where it was sent from or where the store appears to be. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I emailed seller and he is refusing....is this fair? I just responded by telling them to send me a prepaid return shipping label. You'll also be responsible for covering return postage costs. You now have three business days to do that. I have had a few packages that were shipped out on November 2nd. I send another email again from ebay with same response from the Seller "Send transaction, we look for you". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay Money Back Guarantee does not require a buyer using the eBay managed returns process to wait for the seller to respond before we review the case. EBay said to contact the Seller as they couldnt help. Find answers to your returns and refunds questions. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Im out $136 and thats a lot for a pensioner. There's no way eBay sellers can avoid buyer fraud entirely. Find the return policy. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out I’ll ask EBAY to help on this thanks Seller has to pay for a tracked return for SNAD cases, or refund in full. When a buyer opens a "not as described" case then the simple answer is that the seller accepts at once and sends the label for return. We encourage you to offer a buyer-friendly return policy. We always encourage our members to communicate with each other when there's a problem with a transaction. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. 4px it is called. ... 360 ID Tags can be used by sellers on any platform, but Duhs explained why it’s particularly helpful for marketplace sellers. The seller has just given me a funny address, when i looked it up on google is actually a parcel transfer service and the website is in chinese. To improve your help experience, please sign in to your account. Ask the seller via email or telephone if you can return the item and if the company will pay for return shipping. Returns need to be WITH TRACKING for proof to eBay/PayPal, or the seller can claim it was never returned. Hi guys and girls, help will be appreciated for returning a parcel to the seller on eBay. Return shipping. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. With no real help, i opend up a return through Ebay. If it doesn't, you can also find the order on eBay by logging in and looking under your account. It should be here In 2 days.. however the 30 day return policy ends tomorrow according to Ebay. Look for the receipt you received by email from eBay for the purchase. If the seller says no, don't worry. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Get the item you ordered or your money back—guaranteed. Buyers will now have 21 business days from when you accept their return or issue a label to send their item back to you. It should have the return policy on it. So we requested a return on ebay. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. And by the looks of it no one will help me in these 7 days. But it's possible to take action against the buyers in some cases. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Follow these steps to get your refund. Wait a day or so - see if the seller has a change of mind, then file a return and state in the return you attempted to resolve this via messages, eBay will look at the messages including where the seller stated the damage was not present. We’ve temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you process returns during COVID-19. Anyone know what to do next. eBay Money Back Guarantee recognises that either you or the buyer will be responsible for return postage charges, as detailed in a listing's returns … Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Long story short, we bought this item from this seller but it turns out not authentic. If you can’t find the answer, we’ll connect you with one of our team members. All sellers on eBay are required to specify a return policy, whether your policy is to accept returns or not. And I have 7 days to send it, otherwise they might deny my refund. The seller responded promptly, accepted the return and agreed to cover the return postage. ebay refund without return reddit, Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Check the seller's return policy in the listing. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … eBay Motors - Deposits and Down Payments with PayPal. Refunds need to be received BEFORE a case is closed by the buyer. I msg'd the seller but didn't get a reply, 2-3 days later I asked ebay to help, the seller replied that day and I offered video as proof (youtube) the seller Ok'd the return but then asked if I had the packaging I said it was thrown out. On return the seller refunds. It really is pointless to discuss the matter; eBay always finds for the buyer and has no way to establish the truth. Depending on what you're selling, it can happen a lot. ebay returns not accepted, ... For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. Turn on suggestions. eBay's Online Customer Service provides you with the information you need to buy and sell. EBay seller refuses a return help; cancel. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. This is to aware everyone that Ebay no longer provides any help or assistance to no fault of sellers. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. You can at least report the buyer on eBay and send up an alert when these types of actions threaten your income. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. 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