I would tell he exactly that. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. Almost 26 million packages were stolen in 2017.¹. The issue is that unless you require signature, a carrier can leave the package at someone’s doorstep and because it is “delivered” it is not longer their issue. At the same time I also ordered cereal and oatmeal, everything got "Delivered" monday. ""I am sorry your package was stolen. They’ll not only buy items with your stolen credit card number, ... except that someone signed and accepted the package (an $8k men's watch) without my knowledge. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. Unfortunately, if the stolen package was sent by a friend or family member, you may have little chance of recovering your stolen goods, in which case you’ll have to file a theft report. I contacted Amazon, and they actually told me that my air conditioner hadn’t been delivered yet, despite the tracking, and that I could expect it the next day. File a Theft Report. Your package could get lost or stolen, or arrive far later than you anticipated. Sometimes packages get lost. Did you get an Amazon package that said it was "delivered" but you didn't get it? But let’s face it—most of the time if you’re searching for a missing package it’s because someone swiped it from your doorstep.. It was ordered under my … and if the package was delivered and stolen…then that would be a police matter. A few years ago, the company rolled out with a new feature. The carrier will take a photo of your package … They will not reimburse. Consumer Law (I'm in LA, California if that matters): I bought an irobot roomba, total was $689. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. as you know it was delivered…my responsibility ends when you acknowledge delivery so if after you acknowledged its delivery someone stole it…that is a police matter. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. But you don’t have to be helpless when porch pirates strike. Someone stole my $700 amazon package (sold & shipped by amazon) and amazon wont refund me. Amazon lets you track your shipments online or through their app. this is how i would tell her. Sold by amazon, shipped by amazon (AMZL). 5. 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